Terms of Service

 

This website is operated by The Wizarding Trunk. Throughout the site, the terms “we”, “us” and “our” refer to The Wizarding Trunk. The Wizarding Trunk offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

By purchasing any subscription or single purchase item from our online store you acknowledge that you agree to our “Terms of Service”. The terms of service cover any and all current products as well as any products added in the future. To see any updates made to our terms of service you can visit this page and view the most recent terms of service.

 

Refunds

Refunds are not offered on items that are shipped and show as received with online tracking unless products are inside are missing or damaged, if a package shows that it is delivered to your address you will be expected to reach out to your local postal service to determine the packages location.

We do not offer refunds on single purchase items or subscriptions that are a first time purchase.

Refunds on your Subscription Renewal can be processed up to three days after the initial debit. After the initial three days, we unfortunately do not offer refunds on renewals. If a refund is processed on a subscription renewal the refund will be less the processing fee and any other applicable fees.

 

Shipping

We ship using USPS Priority Mail

Our Bi-Monthly subscription ships and bills every two months (On even months)! Boxes will ship between the 10th and 15th of these months!

Our Quarterly Subscription ships and bills every 3 months and those months are as follows (February, May, August, and November). These boxes will Ship between the 20th and 25th of each shipping month!

 

Billing

Each box bills in advance for the following box, for instance if you sign up between June 15th and August 14th you are signing up for the August box! If signing up after the 15th of any shipping month you are signing up for the next box that would ship in October.

This is the same for the Quarterly box, if signing up between August 25th and November 24th you are signing up for the box that ships in November! On November 25th you are then signing up for the February box!

 

Renewals

Renewals are the same for all subscribers!

Our Bi-monthly re-billing is on the 15th of each shipping month regardless of when you sign up. If signing up on September 29th then your re-billing will occur on October 15th. Signing up during a billing period is the only time a re-billing will occur twice before two months have elapsed. After that initial billing you will re-bill on the same two month schedule.

The same applies to the Quarterly Subscription also; Re-billing will always be on the 25th of the Shipping months for the Quarterly box. (February, May, August, and November) regardless of when you sign up!

International Subscribers & Shipments

We do offer international shipping; these shipments will generally take between two and four weeks but can take longer depending on your country.

Customs charges are not included in your shipments. Unfortunately customs charges do sometimes happened and those are out of our control. Each subscriber is responsible for their customs fees if they do receive them.

Packages Returned to The Wizarding Trunk

Any packages that are returned to us will be reshipped to the subscriber, at the Subscribers expense.

Lost packages

If packages are lost, stolen or show as delivered but are not, the subscriber will need to attempt to retrieve the package from their local postal service.

If packages are lost or delivered to the wrong because the address was entered wrong by the subscriber, the subscriber would need to reach out to the postal service to see if they can retrieve the box. If they are unable to retrieve the package the box will need to be repurchased for another box to be sent. It is the responsibility of the Subscriber to ensure that their address is correct and updated before the labels are printed for shipping between the 10th and 15th of each shipping month.

 

Damaged Items

Shipping can be rough at times and if something comes damaged we will gladly replace that item. All you need to do is send over a picture of the damaged item that clearly shows the damage and we will get a replacement right out! We unfortunately cannot replace any items if we do not have photos of the item showing the damage.

 

Blind Box Subscriptions

You understand that you are purchasing a subscription box and are unaware of the contents and types of items included. Disliking the items included will not entitle you to a refund.