Frequently Asked Questions

 

Where are you based out of?

The United States
 

Can we purchase the past boxes?

Currently we do not plan to redo any of the past boxes. When these theme is complete we plan to Apparate right into the next theme!



 

How Much is the Bi-Monthly Box?

Our Bi-monthly box contains at least eight to ten magical items and cost Fifty Five USD plus Shipping.

 

Do we ship Internationally?

We do offer international shipping! International shipping ranges from two to four weeks but unfortunately we can not guarantee delivery during that time frame in case of any customs or shipping issues. We will always provide tracking for all of our boxes so you are able to keep up with your parcels this way! Unfortunately, we can not control international packages being lost, destroyed, or stolen during shipping and would not be able to replace or refund packages if something like this did occur. If your package is returned to us, we will gladly reship it to the buyer at the buyers expense. All International parcels are sent with insurance and if your box somehow becomes lost you will be able to file a claim for your refund!

 

 

Billing and RENEWALS 

We bill Bi-Monthly on the 15th each of our shipping months (Each box will rebill during even months)!  This means that if you sign up on March 20th, your box will re-bill on the 15th of February. From then on your subscription will renew every two months on either the 14th or 15th depending on your time zone. (If you sign up in the middle of a billing cycle this is the only time that your subscription will ever re-bill sooner than two months apart.) 

 

Do you offer Refunds?

Unfortunately we do not refund subscriptions, if you would like to ensure that you are not re-billed you will need to cancel your subscription before your re-billing date. Not sure where to find your re-billing date? You can log in and check on your orders page!  If for some reason a refund is needed, refunds that are processed will be not include the processing fee associated with the original charge.

 

Other Questions? 

Please feel free to email us at Info@thewizardingtrunk.com